Privacy notice

1. Who are we?
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This privacy policy sets out how Space Roofs uses and protects any information you supply us.

Space Roofs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when contacting us, then you can be assured that it will only be used in accordance with this privacy statement.

We are Space Roofs Limited, a privately owned, limited company, of Michael House, Castle Street, Exeter EX4 3LQ and we operate this website. Our Directors are Philip Robertson and Claire O’Kearney.

Space Roofs Limited is a Limited Company No: 11051992. Registered in England and Wales.
Registered address: Michael House, Castle Street, Exeter EX4 3LQ

2. The personal data we collect about you
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We collect the following personal data about you :
3. How we collect your personal data

As you interact with our website, we may collect data that you provide through the contact form. If you contact us, we may keep a record of your email and other correspondence.

We may also receive personal data contained within email and letter correspondence.

We may also receive personal data about you from various third party and public sources as set out below:
4. How we use your personal data

We use your information to inform you about the detail of our products and to supply and deliver those products.
Purpose/Activity Type of Data Lawful basis for processing inc basis of legitimate interest
To register you as a new customer Identity and Contact Performance of a contract with you
To process and deliver your order including:
Manage payments, fees and charges
Collect and recover money owed to us		 Identity
Contact
Financial
Transaction		 Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to us) 
To manage our relationship with you which will include:
Notifying you about changes to our terms or privacy polic
Asking you to leave a review or take survey 		 Identity
Contact
Marketing and Communications 		 Performance of a contract with yo
Necessary to comply with a legal obligatio
Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/ services) 
To administer and protect our business and this website (inc troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). Identity
Contact
Technical 		 Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation) 
To deliver relevant website content and advertisements to you and measure and understand the effectiveness of the advertising we serve to you  Identity
Contact
Usage
Marketing and Communications
Technical 		 Necessary for our legitimate interests (to study how customers use our products/ services, to develop them, to grow our business and to inform our marketing strategy). 
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences Technical
Usage		 Necessary for our legitimate interests (To define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our market strategy). 
To make suggestions and recommendations to you about goods or services that may be of interest to you Identity
Contact
Technical Usage		 Necessary for our legitimate interests (to develop our products and services and grow our business).
We do not use cookies on our website and we do not send out marketing emails. We do not share your data with third parties, unless necessary for the processing and supply of your order (ie third party payment facilities and third party delivery companies).

5. Who do we share your personal data with?

We share your data with our payment facilities provider (Worldpay), and our delivery service providers, couriers and freight forwarders (both national and international) and insurance companies for the freight forwarding companies. We do not rent, sell or share your personal information with third parties for marketing purposes.

6. International transfers

Where necessary, when we are shipping roofs abroad (inside and outside the EU), we confirm our business may transfer the personal data (ie your address and contact details) to a recipient (such as a freight forwarder or local customs agent) in a country which maybe outside the EEA or which may have no legal protection mechanisms around GDPR. We would only pass on your information as a necessary part of the process of transportation of your roof. There may or may not be appropriate or suitable safeguards around data in that country and there may not be clear means of obtaining a copy of any data held.

7. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

8. Cookies

We use and store cookies to collect and analyse information on website performance and usage, to provide social media features and to enhance customer experience and customise content and advertisements. You are free to opt out of cookies either when you are offered the option when first visiting the website or by contacting support@spaceroofs.co.uk
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9. Data security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

10. Data retention

Your information will be stored in paper form for 7 years, as per the requirements of HMRC. Any digital information will be stored for up to 10 years.

11. Your legal rights

Your rights around your data are as follows:
  1. The right of access;
  2. The right to be informed;
  3. The right to rectification;
  4. The right to erasure;
  5. The right to restriction of processing;
  6. Rights related to automated decision making (including profiling);
  7. The right to object to processing; and
  8. Right to data portability.
Please contact us if you wish to exercise any of these rights (for example if you wish to see what information we hold on you).

12. Changes to this notice and your duty to inform us of changes

We keep this policy under regular review. This Privacy Policy is version 2.0 and was last updated January 2020. We would be grateful if you keep us informed if your personal data changes during our relationship with you.

13. Queries, requests or concerns

Philip Robertson, a Director at Space Roofs, deals with Data Protection. You have the right to lodge a complaint if you are not happy with the protection of your data.

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